Practice-Facing Resources · PF-03
Welcome to Our Practice
Help clients and caregivers understand what to expect, their choices and rights, how the practice communicates, and where to ask questions.
Local practice review required
Clients and caregivers
10-20 minutes
Practice template
Complete page
View collectionFull-resolution WebP artwork with print-safe margins. Review the guidance below before use.
How to use it
- Review the sections that matter to you and mark any questions.
- Ask for information in another language, format, or communication method if needed.
- Confirm how privacy, communication, access, urgent concerns, feedback, and records work at this practice.
- Keep the locally completed contact and policy pages where you can find them.
Reflection prompts
- What is clear, and what still needs explanation?
- What access, communication, cultural, or privacy needs should the practice know?
- How would you prefer to raise a concern or give feedback?
Facilitator guidance
Complete every policy field before distribution and review the packet with the client when appropriate. The template must not substitute for consent documents, notices, emergency instructions, or legally required disclosures.
Adaptations & accessibility
- Provide plain-language, translated, large-print, screen-reader-ready, and audio versions.
- Offer separate youth, caregiver, telehealth, and in-person editions.
- Use a short orientation checklist alongside the full packet.
Review considerations
Required local customization plus legal, privacy, accessibility, jurisdiction, records, emergency-procedure, and licensed-clinician review before use; do not distribute with generic policy or contact fields.
This is a layout-complete draft. Complete the stated clinical, accessibility, and local-policy review before client use or publication.
